Frequently Asked Questions (FAQ)

1. What products does AIRKARTO sell?

AIRKARTO specializes in high-quality air conditioning products for homes, offices, and commercial spaces throughout the United Kingdom.

2. Where do you ship?

We currently ship only within the United Kingdom.

3. Do you offer free shipping?

Yes. We offer free standard shipping on all UK orders.

4. How long does shipping take?

• Order Processing: 1–3 business days
• Delivery: 2–4 business days after dispatch

Delivery times are estimates and may vary during busy periods or due to courier delays.

5. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

6. What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unused, in their original condition, and in their original packaging.

Please refer to our Return & Refund Policy for full details.

7. How long does it take to receive a refund?

Approved refunds are processed to your original payment method within 5–10 business days after your returned item has been received and inspected.

8. Can I cancel my order?

Yes. Orders may be cancelled before they are dispatched. If your order has already been shipped, you will need to follow our Return & Refund Policy.

9. What payment methods do you accept?

We accept secure online payments through the payment methods available during checkout.

10. How can I contact AIRKARTO?

You can contact our customer support team using the details below:

Email: ahadazonocit45@gmail.com

Phone: +44 7449 738358

Address:
86–90 Paul Street
London, England EC2A 4NE
United Kingdom

11. What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (UK Time)

Saturday – Sunday: Closed

We aim to respond to all email inquiries within 24–48 business hours.